Mike Leonard

SUMMARY

Proven Field Applications Engineer experienced in the sales and technical support of computer components and products to large manufacturers. Excellent communication and hands-on debug skills. Recognized for contributing and managing in geographically and culturally diverse environments. Demonstrated ability to:

Characterize, document and quickly resolve customer issues
Generate millions in annual revenues
Manage budgets and projects, meeting established goals

Thrives in positions utilizing diverse skill sets while providing new opportunities to learn and grow.

CAREER HIGHLIGHTS

EMC CORPORATION, Columbia, SC 2007-Present

Advisory Solutions Architect (2007-Present)

Provide pre-sales, delivery and training support for EMC’s Atmos cloud storage product line. Deliver technical field briefings to educate customers and document requirements. Architect customer solutions utilizing Atmos storage products deliver into customer IT infrastructures and datacenters. Support hardware, software and manufacturing engineering teams by providing debug, test and validation support during product development and customer integration. Create technical notes for internal and external customers documenting the integration and configuration of the architected solutions.

ADAPTEC CORPORATION, Milpitas, CA (remote office – Columbia, SC) 1995-2007

Technical Marketing Manager (2005-2007)

Supported global sales force of 75 professionals by providing technical expertise and resources for successful new product introductions. Delivered remote and in-person technical support to customers around the world. Defined and managed product evaluation programs that ran parallel with engineering development. Coordinated reporting and resolution of customer related issues discovered during product evaluation.

World Wide Field Applications Engineer Manager (2001- 2005)

Promoted and given expanded responsibilities while continued as sole field application engineer supporting IBM. Facilitated technical development, tools enablement and communications of 25 field application engineers around the world. Organized monthly technical conference calls, new product technical training and a yearly global technical conference. Provided voice for the field engineering community at bi-weekly executive staff meetings.

Field Applications Engineer (supporting IBM) (1995-2005)

Implemented technical aspects of sales strategy to sell component and board level products to key customer (IBM). Debugged, characterized, documented and managed resolution of all hardware and software issues. Developed and executed all technical product presentations and new product trainings.

AT&T GLOBAL INFORMATION SOLUTIONS, West Columbia, SC 1993-1995

Global Commodity Technologist - Network Products (1995-1995)

Implemented technical aspects of corporate strategy to purchase common third-party network adapter and infrastructure products in all divisions. Participated in creation and approval of strategy by a global cross-functional team including representatives from customer services, engineering, finance, supply line management and marketing.

ADDITIONAL EXPERIENCE

Storage I/O Architect - NCR Corporation, West Columbia, SC

Product Evaluation Engineer - Sequent Computer Systems, Beaverton, OR

Manufacturing Engineer - Mepco Electra, Columbia, SC

EDUCATION

University of South Carolina, Columbia, SC

Master of Engineering, Electrical Computer Engineering
Master of Science, Physics
Bachelor of Science, Interdisciplinary Study

Midlands Technical College, Columbia, SC

Associate of Science, Mechanical Engineering Technology

Washtenaw Community College, Ann Arbor, MI

Associate of Science, Construction Technology

GROUPS AND ASSOCIATIONS

Food Not Bombs
Freecycle Columbia
Project Honduras
Reading is Power International
Rosewood Community Garden
SC Association of Nonprofit Organizations
Shandon Cluster of Churches
Shandon Presbyterian Church
South Carolina Academy of Science

Copyright Free Images	Open Clip Art Library
Questions or Feedback	Mike Leonard

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http://www.readingispower.org/ET703/PersonalPage/leonardresume.html (January, 2011)